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The Basics
Getting started
Settings & communication
Buying
Selling
Borrowing
Lending
Troubleshooting

The Basics

Bub is the buying & borrowing hub. 

It's a marketplace where people connect to sell, buy, lend, and borrow just about anything. As a Seller or Lender, you can help someone nearby, de-clutter, and make money in the process. As a Buyer or Borrower, you now have access to a wide range of items at a fraction of the price. The process is easy, safe and fun. Bub even rewards you for a variety of activities in the app.

And most important, it’s fun to say...bub!

Do you have stuff? Do you want stuff? Ok then!

    •    List your items lightning-quick with a picture, name, category, description, and pricing. You may have just what your neighbor needs.
    •    Search listings of items in your neighborhood.  Post a request for anything you don’t find right away, and others can send you offers.
    •    Message other users with questions and to arrange item handoffs.
    •    Meet at a prearranged time and place to complete the transaction.

Pretty much anything. Really. Need to quickly unload a lot of items before the big move?  Want to find some great deals on clothes for your kids?  Looking to borrow a party tent for next weekend’s bbq?  Want to make a few extra bucks renting out your lawn mower until it sells?  You’re in luck.  You can do all of this with bub.

Some of our favorite things to bub (yep, just used it as a verb) are clothes, baby stuff, electronics, tools, handmade items, collectibles, home décor & household goods, vehicles, sporting goods – could go on all day, but won’t. As long as it’s legal, reasonable and doesn’t violate our Terms of Service, you can bub it (verbified it again).  For easy reference, here are a few categories of items you will not be able to bub*: 

    •    Weapons or firearms of any kind
    •    Drugs or drug paraphernalia 
    •    Non-hygienic or sexually explicit items
    •    Items that are not legally yours
    •    Items missing standard safety features
    •    Recalled items
    •    Anything living
    •    Anything prohibited by local, state, or federal law

*Note that this is not intended to be an all-inclusive list.  Bub reserves the right to block or remove anything it deems inappropriate for the bub community.

When you buy, sell, lend, and borrow on bub, you are interacting with your awesome neighbors! Not a random guy from two states away, we promise. We also show you how far away each person is, because we know that will help you decide which person to work with. 

The whole process is safe and easy. You have access to user reviews, you can see if they have gone through bub’s identity verification process, and payments are handled through bub. No awkward conversations or fumbling for change needed. You’re welcome.

A rogue group of designers, developers, innovators, and shopping enthusiasts!  We love to buy and sell locally, but have each encountered items that were not as advertised, others showing up late or not at all, and old or repeat posts of items no longer available.  We also know very well the often awkward experience of going to a stranger’s house to pick up an item (or vice versa) and having to deal with cash for each transaction.   After one too many bad experiences, we knew we could create something better…something easy to use, fun, and built on a foundation of trust.  

Our team is fortunate to be a part of the broader Sears family, allowing us to follow this passion and partner with other teams to constantly make bub more and more awesome-er.

Some of us forgo unique and exciting opportunities simply because we don’t own the stuff to get it done. Some of us just have a lot of stuff we’re not using very often (we’re not hoarders, we swear). In fact, most of the things you have laying around your house get used less than once a month. Loads of people really want to use that stuff. Bub is here to unlock access to these items and activities, and in the process, help you save and make money. It’s a beautiful thing.

Indeed…but bub has a few not-so-secret weapons that make it significantly better than what you may have seen before:

  1. Access to a Huge Network: With Bub’s partnership with Shop Your Way, you are connected to millions of potential buyers, sellers, borrowers, and lenders right away.
  2. Trust: Bub takes care of the entire payment process, so you don’t have to deal with handing cash over to a stranger – awkward! You also know who you’re dealing with ahead of time through user reviews, a verified identity process, and the ability to communicate with each other at any time in the process. You can also handoff items at Bub Hubs, which are bub-friendly, public, well-known places nearby. Lenders can even receive equipment rental insurance that protects qualifying items against accidental physical damage, subject to coverage limits.
  3. Rewards: In short, you get rewarded for using bub.  Pretty cool.  In addition to making and saving money on bub, that means earning Shop Your Way points for qualifying transactions, getting access to exclusive offers, and receiving occasional bub promotions.  But wait, there’s more!  As bub grows, the rewards will only get better, as we are continuously developing not only new features, but additional benefits for people using bub.

Have you ever felt uncomfortable about inviting a stranger to your home or going to a stranger’s home for an item handoff? With Bub Hubs, bub can eliminate this awkward situation and make arranging the handoff easier at the same time.

When you list an item on bub, you select a nearby Bub Hub as part of the listing process.  This becomes the meet up location for item handoff.  Of course, you can always choose to enter a custom location.  By the way, custom locations will be used to calculate distance between users and items, but exact location will not be displayed. This is to protect your privacy.  Also, you can select or enter different locations for each of your items (just in case those action figures you’re trying to get rid of are still in your parent’s basement instead of at your own place).

When browsing, you can see the selected Bub Hub on an item’s detail page, so you know in advance approximately where you will meet to handoff the item.
For both parties, this saves time arranging meetings and provides a bub-friendly, public, well-known location to meet nearby. Bub continues to work with locations nearby to regularly open new Bub Hubs for you.

If you’re looking for a specific item, and you cannot find it with a quick search on bub, let bub users nearby know what you’re looking for.  Request an item ("Hey bub, I’m looking for…"), and your request will show up among the listings.  Other users can then respond with offers.  You can then choose the offer you like best.

Requests are also a great way to make some extra money.  While browsing the listings, you may see a request for an item that you have, never use, but did not originally think about as something to list on bub.
 

I promise we’re not lazy.  We just want things to be really easy.  Express Listing is one way to do that.  If your bub account is linked to your Shop Your Way account, the Express Listing process will ask you if you would like to list any of your past purchases on bub.  You will then be asked if you have certain kinds of items that others nearby are interested in.  Although you can edit details of listings later, this process allows you to list items as quickly as one tap.

Getting started

Enrollment is quick, so sign up right now. You can even sign up with your Shop Your Way username and password, making the process much quicker. Hurry, we’re timing you! 

If you are listing an item for the first time, we will ask you for just a little more info than usual – so that you are paid for what you earn on bub. Note that although most account information is verified quickly enough to allow you to continue listing right away, there are some exceptions. If the payment processor detects any potential issues, verification can take up to several days.  This is to ensure that there’s no funny business going on, so you are protected.

Similarly, if you are buying or borrowing for the first time, we will need the appropriate payment information before you initiate a transaction.  This ensures that everything related to payments moves smoothly. Also, all personal and payment information is kept private in the vault and tokenized with the help of our payment processor.

Free! We mean it. No subscriptions, listing fees or extra baggage fees – instead, there are only small service fees (details below) added for items you sell and rental transactions.  

Settings & communication

Assuming you have already agreed to receive notifications and/or text messages, you will be notified whenever someone is trying to reach you about an item on bub.  Also, at any time you can tap the “Chats” icon at the bottom of the screen to see all of your conversations with other people on bub. Be sure to check often if you have items listed or are searching for items. You don’t want to miss something really cool or a chance to make some money.

When browsing or searching for items, location is based on your location at that time, and the items that show up will be those closest to you.  Convenient!  When you are listing items, you can enter different locations for different items if needed.  To make it as easy and safe as possible, bub defaults each item to the Bub Huh closest to your location at the time you list the item.  Of course, you always have the option to change the Bub Hub or list the item at a custom location.  In order to protect your privacy, any custom location you enter will be used to calculate distance between the item and anyone interested in the item.  No worries. This address will not be displayed to anyone other than you.

You can tap the “Profile” icon at the bottom of the screen and go to Manage Payments.  Here you can update your credit card for any buying or borrowing you will do.  If on this screen you tap on “Get Paid” at the top, you can enter banking information, so you can be paid for any selling or lending you do on bub.

Wonderful question!  Just tap the “Profile” icon at the bottom of the screen and go to “Invite Friends”.  From there, you will find several ways to share with your family, friends, acquaintances, and enemies. 

We send you newsy things like major updates (and maybe an occasional cat video). You can always find them in your bub notifications.

Ideas are our jam. Feel free to reach out at any time In Profile>Help>Contact Us. And thanks!  Although we are under no obligation to use these ideas or compensate those who send us ideas, we send you our eternal gratitude and a virtual high five.

On an item’s detail page, find the “Contact” button, typically near the bottom of the screen. If it is someone you have already chatted with, you just go to “Chats” and continue the conversation there.

Buying

Make sure to stay in contact with the Seller and check back for responses.  Also, here are some tips to help you have a great experience:

    1.    Check reviews of the other party in advance so you learn about who you are meeting. 
    2.    Chat with the Seller in advance to better understand who they are and what you will be buying.
    3.    Be sure to use Bub Secure Pay and not cash or check in order to guarantee payment as planned.
    4.    Arrange a specific time and location to meet in advance. 
    5.    It’s best to meet at the Bub Hub on the item listing.  These Bub Hubs are bub-friendly, public, well-known places nearby.  Many are retail stores, police stations, and libraries.
    6.    Keep in contact with the Seller to ensure you do not miss any messages about the product or the item handoff.
    7.    Make sure that the product you are buying is as advertised.  If not, you will have the opportunity to cancel the transaction.  Do not “Accept Item” in the bub app before you have checked the item and have possession of it.
    8.    Finally, leave feedback for the Seller when the transaction is complete. 

The Seller sets the price, which is typically significantly lower than retail.  Also, there are no service fees when you buy on bub.  Lucky you!

A hold is placed for the amount as soon as you commit to purchasing the item in the app. You’re charged for the order 72 hours after you commit to purchasing the item in the app or when you tap “Accept Item”, whichever comes first.  We recommend you tap “Accept Item” when you meet up with the Seller, inspect the item, and take possession of the item.  Be sure to stay in contact with the Seller to arrange this item handoff before the 72 hour window expires.  This is to avoid being charged for no item or having to cancel the transaction.

When buying, declared value is a Seller’s opportunity to say how much they believe it is worth.  Some Sellers are very motivated to sell, and you will see prices significantly lower than the declared value.  This just provides another reference point for you while you are browsing.  For more about how declared value is used in other ways on bub, see the Lending and Borrowing sections of the FAQ.  It’s pretty interesting!

Try contacting the Seller to get the issue sorted out. You can get in touch with them at any time through your “Chats”.

No response? Bub to the rescue. Cancel your order by going to My Items, clicking on the item in question, and cancelling before 72 hours after you committed to purchasing the item in the bub app. This will notify bub and the Seller. This also makes sure that you do not get charged until all is sorted out.
 

Selling

Money, money, money, money…money!  It also gives you a chance to clear out the garage, de-clutter, or make space for something new.

That depends on how many bub users are nearby. So become a bub ambassador and invite everyone you know to start using bub…and if they tell three friends, and they tell three friends, and they tell three friends...

Pretty much anything. Really. Take a look around your house. See that stuff you rarely use? It takes less than 30 seconds to list an item. In about fifteen minutes, you could have 30 items working for you (math!). As long as it’s legal, reasonable and doesn’t violate our Terms of Service, you can bub it.  For easy reference, here are a few categories of items you will not be able to bub*:

    •    Weapons or firearms of any kind
    •    Drugs or drug paraphernalia 
    •    Non-hygienic or sexually explicit items
    •    Items that are not legally yours
    •    Items missing standard safety features
    •    Recalled items
    •    Anything living 
    •    Anything prohibited by local, state, or federal law

*Note that this is not intended to be an all-inclusive list. Bub reserves the right to block or remove anything it deems inappropriate for the bub community.

Make sure to stay in contact with the Buyer and check back for responses.  Also, here are some tips to help you have a great experience:

    1.    Check reviews of the other party in advance so you learn about who you are meeting.
    2.    Chat with the Buyer in advance to better understand who they are and ensure they have all relevant product details.
    3.    Be sure to use Bub Secure Pay and not cash or check in order to guarantee payment as planned.
    4.    Arrange a specific time and location to meet in advance. 
    5.    It’s best to meet at the Bub Hub on your item listing.  These Bub Hubs are bub-friendly, public, well-known places nearby.  You can change an item’s Bub Hub at any time.
    6.    Keep in contact with the Buyer to ensure you do not miss any messages about the item handoff.
    7.    At the item handoff, ask the Buyer to tap “Accept Item” in the bub app, as this is what submits payment.  Once they do, you will immediately receive a notification confirming that you have been paid for the item.
    8.    Finally, leave feedback for the Buyer when the transaction is complete. 

That's up to you.  You set the price for your stuff. You decide how many things to list. You decide how much you want to share your listings.  You invite as many people as you want to bub.  You rule the world. 

It is the sole responsibility of the Seller to determine whether any state and local sales and use tax may be applicable to a bub transaction.  The Seller also has the obligation to remit any applicable state and local sales and use tax collected from the Buyer to the proper taxing jurisdiction.

The Buyer is charged and the money begins its journey 72 hours after the Buyer commits to purchasing the item in the app or once they tap “Accept Item”, whichever comes first.  It then travels and processes for approximately three business days (more if there are any bank holidays in that stretch), then you will see your earnings deposited into your account.

When selling, there’s a 3% - 9% service fee of the total purchase amount to cover payment processing and allow bub to continue to release new features to make the experience better and better.  But don’t worry, you don’t make a payment when you sell – the amount is just deducted from your earnings. Did we mention how safe and secure orders are? This is why.

Declared value is your opportunity to let potential buyers know how much this item is really worth.  If you are especially motivated to sell the item, this is your chance to show how motivated you are.  Also, if you want to make this item available for rent as well, declared value takes on a more significant role.  Find more information on this in the Lending and Borrowing sections of the FAQ.

Borrowing

Make sure to stay in contact with the Lender and check back for responses.  Also, here are some tips to help you have a great experience:
    
    1.    Check reviews of the other party in advance so you learn about who you are meeting.
    2.    Chat with the Lender in advance to better understand who they are and what you will be borrowing. If it is a complex product or you are not an experienced user, ask the Lender if they can provide a user manual or try to find the manual online.  Please understand a Lender may not have a manual available, and if that is the case, you will have to decide how to proceed from there.  Bub is not responsible for and will not provide user manuals or other instructions about an item and/or its use.
    3.    Arrange a specific time and location to meet in advance. 
    4.    It’s best to meet at the Bub Hub on the item listing.  These Bub Hubs are bub-friendly, public, well-known places nearby.  Many are retail stores, police stations, and libraries.
    5.    Make sure that the product you are borrowing is as advertised.  If not, you will have the opportunity to cancel the transaction.
    6.    Also be sure to check whether the product is missing any standard safety features (e.g. guards or protective coverings).  Bub is not responsible for any such missing features.
    7.    If you are not an expert user of the item, consider asking the Lender for any tips/tricks regarding its use.
    8.    Schedule a specific time and location for the second meet up to drop off the item.  It’s best to use Bub Hubs for this as well.
    9.    Finally, leave feedback for the Lender when the transaction is complete.

The Lender sets the price. Then there’s a 10% service fee to cover payment processing – so no shady exchange of cash on the corner. The service fee also covers further development of bub, so we can continue to make the experience even better.

Note that extra charges will apply if the borrowed item is not returned on-time or not returned at all. See What if I lend something but didn’t get it back in time or back at all? for more details.  

We have this policy in place to keep all Lenders protected and willing to add even more items to bub, to benefit you, the Borrower.

A hold is placed for the amount before the begin date of the borrowing period or as soon as the reservation is accepted if that acceptance takes place within two days of the borrowing period. You’re charged for the order at 9:00am (central time) on the day after the begin date of the borrowing period. This gives you some time to contact the Lender, and then report an issue in case something is wrong with the borrowed item.

Declared value is extremely important for borrowers. It is what is declared to be the value of the item by its current owner when it is listed…pretty straight-forward so far. It is not necessarily what they bought it for; instead it should be current fair market value. It is used primarily to help the Lender with recommended pricing and to determine the limits of coverage and how any approved claim will be handled under the equipment rental insurance policy.

Also, if a borrowed item is not returned to the Lender, then the declared value minus what has already been paid to borrow the item is what the Borrower is held accountable for (as well as the related service fee).
As a Borrower, take note of an item’s declared value. It’s best to borrow from a Lender with a reasonable declared value for their item.
 

Try contacting the Lender to get the issue sorted out. You can get in touch with them at any time through your bub Chats.

No response? Bub to the rescue. Cancel your order by going to My Items, clicking on the reservation in question, and cancelling before 9:00am CT the day after the begin date of the borrowing period. This will notify bub and the Lender. This also makes sure that you do not get charged until all is sorted out.
 

Lending

By lending items, you help a neighbor in need and make money in the process.

That depends on how many bub users are nearby. So become a bub ambassador and invite everyone you know to start using bub…and if they tell three friends, and they tell three friends, and they tell three friends...

Pretty much anything. Really. Take a look around your house. See that stuff you rarely use? It takes less than 30 seconds to list an item. In about fifteen minutes, you could have 30 items working for you (math!). As long as it’s legal, reasonable and doesn’t violate our Terms of Service, you can bub it.  For easy reference, here are a few categories of items you will not be able to bub*:
    
    •    Weapons or firearms of any kind
    •    Drugs or drug paraphernalia 
    •    Non-hygienic or sexually explicit items
    •    Items that are not legally yours
    •    Items missing standard safety features
    •    Recalled items
    •    Anything living 
    •    Anything prohibited by local, state, or federal law

*Note that this is not intended to be an all-inclusive list. Bub reserves the right to block or remove anything it deems inappropriate for the bub community.

Make sure to stay in contact with the Borrower and check back for responses.  Also, here are some tips to help you have a great experience:

    1.    Check reviews of the other party in advance so you learn about who you are meeting.
    2.    Chat with the Borrower in advance to better understand who they are and what they will be using the item for.
    3.    Arrange a specific time and location to meet in advance. 
    4.    It’s best to meet at the Bub Hub on your item listing.  These Bub Hubs are bub-friendly, public, well-known places nearby.  Many are retail stores, police stations, and libraries.  By the way, you can change an item’s Bub Hub at any time.
    5.    It’s best to provide the user manual with any items you lend or help the Borrower find it online, where applicable.  
    6.    Be sure to check that the product is not missing any standard safety features (e.g. guards or protective coverings) before lending. Bub is not responsible for any such missing features.
    7.    When you meet the Borrower, let them know if there are any tips/tricks for the safest and best use of the item.
    8.    Schedule a specific time and location for the second meet up to pick up the item.  It’s best to use Bub Hubs for this as well.
    9.    Finally, leave feedback for the Borrower when the transaction is complete. 
 

That's up to you.  You set the price for your stuff. You decide how many things to list. You decide how much you want to share your listings.  You invite as many people as you want to bub.  You rule the world.

It is the sole responsibility of the Lender to determine whether any state and local sales and use tax may be applicable to a bub transaction.  The Lender also has the obligation to remit any applicable state and local sales and use tax collected from the Borrower to the proper taxing jurisdiction.

The Borrower is charged and the money begins its journey at 9:00am (central time) the day after the begin date of the borrowing period. It then travels and processes for approximately three business days (more if there are any bank holidays in that stretch), then you will see your earnings deposited into your account.

When lending, there’s a 4% service fee of the total deal amount to cover payment processing.  So if you lend an item for $10, the service fees equal $0.40. But don’t worry, you don’t make a payment when you lend – the amount is just deducted from your earnings. Did we mention how safe and secure orders are? This is why.

The information provided below is for summary purposes only, and is subject to the Equipment Rental Insurance Policy that is issued to you. Additional state specific requirements may apply. See the Equipment Rental Insurance policy in Profile > Help for complete details.  

Not only are you protected from late returns, loss and theft of the items you lend, but with equipment rental insurance, you will also have coverage for qualifying items that sustain direct, sudden and accidental physical damage. The Equipment Rental Insurance Policy includes coverage for many items, but there are some exceptions (e.g. jewelry, art, CDs/DVDs, books, vehicles, collectibles, audiovisual equipment, construction/heavy equipment, musical instruments). See full list in the Certificate Declarations Page and Certificate of Coverage if you have questions.

Here’s the best part…Bub is paying the bill. As long as your listings meet the criteria in the Certificate Declarations Page and Certificate of Coverage, you have coverage.  Here are some of the key requirements and things to know:

    -    4 Photos: When listing your item, include four photos of the item (must be from all angles). Include any specific identification information (manufacturer, make and model number as appropriate) in the pictures if applicable. This helps the Claims team accurately process any potential claims. Failure to follow these requirements may result in the denial of coverage.
    -    Pricing: After entering your item’s declared value, we recommend setting your daily rental rate to be at least 10% of your item’s declared value; your weekly rate to be at least 20% of the item value and monthly rate to be at least 33% of the item value. Don’t worry about the math…we’ll populate recommended rental rates that meet these minimums. Of course, you can always change these recommended rates, and we will let you know before you submit if the rates could disqualify the item from coverage.
    -    $5,000 Max Limit of Liability: $5,000 is the maximum limit of liability for the Equipment Rental Insurance Policy. For any covered rental transaction (and subject to the limit above), your maximum level of coverage for an approved claim is equal to the lesser of:  the declared value of your item or the cost of the replacement item.
    -    Filing a Claim: If upon return, you find your item has sustained accidental physical damage, you can file a claim at the time of review. You will have 72 hours following the borrowing period end date to file a claim. So it’s best to inspect your item immediately upon return. When filing, the [Administrator’s] Claims Team will ask for updated photos of the damaged product, a few more product details and a brief description of the damage. Once you submit, it is immediately sent to the Claims team, you will receive a confirmation, and the team will get back to you within 1-2 business days.

Hopefully you will never need all of this, but we want to make sure that you have a way to address any problems if they do occur.
 

Declared value is extremely important. If you are a Lender, this is what you declare to be the value of the item you are listing…pretty straight-forward so far. It is not necessarily what you bought it for; instead it should be its current fair market value. It is important to be as accurate as possible, because the declared value becomes your item’s level of coverage if it qualifies for equipment rental insurance. Remember that the declared value you set for your item determines the minimum pricing required in order to qualify for coverage.
Also, if a Borrower loses or just never returns your item, the declared value is the amount they are held accountable for (as well as the related service fee).

As a Borrower, take note of an item’s declared value. It’s best to borrow from a Lender with a reasonable declared value for their item.

As a Lender, it is very important for all of the above reasons, to make your items’ declared values as close to actual fair market value as possible.
 

Troubleshooting

Boo! We’re doing everything we can right now to prevent that, including sending reminders when a user has not reached out to move a transaction to the next step. There are also some exciting new features coming very soon that will help address this. Stay tuned. In the meantime, we’re spreading the word about bub so more and more people continue to join, and you should too. The more people you invite, the better your odds of finding just what you’re looking for. And may the odds be ever in your favor.

Contact Us (Profile>Help>Contact Us) through the main menu to report any issues, and we will address it.

We always recommend contacting the Borrower first. You can get in touch with them at any time through your bub Chats. If the initial outreach does not resolve the problem, you can try these steps…

    1.    If you are not able to resolve with the Borrower within a reasonable amount of time, on the review screen, you can report the item as “not yet returned”. Then the Borrower is notified that they’re being charged a late fee. This effectively extends the borrowing period by three days at the previously agreed upon daily rate. If the item qualified for equipment rental insurance in the original transaction, it will continue to qualify during this three day extension.
    2.    If after the three day extension, you are still not able to resolve with the Borrower, again on the review screen, you can mark the item as “not yet returned”. This will again extend the borrowing period by another three days at the same rate and with the same level of coverage.
    3.    If for the third time, you are not able to retrieve the item from the Borrower, on the review screen, mark the item as “not yet returned” for the third and final time. This initiates the final charge for the remainder of the declared value of the item. So, if the item has a declared value of $100, and the Borrower has already paid $60 through the original borrowing period plus two extensions, then the final charge would be for the remaining $40 (plus service fees).

Remember, reviews are gold in this community, so use them to help other people avoid the same situation. 
 

When you retrieve your item at the end of the borrowing period you will also have the opportunity to review your experience with the Borrower. This is the first and easiest way to file a claim if needed. If that screen is no longer available (you already reviewed), then you can file a claim in Profile > Help and clicking on the relevant item. You will need to upload images of the damaged property and provide a brief description of the damages. Once filed, a Claims Team representative will be in contact with you within 1-2 business days.

Note that filing a claim must be done within 72 hours of the end date of the borrowing period. So, if the borrowing period ends at 11:59pm (Central Time) on Friday, and the item has accidental physical damage, then a claim needs to be filed by 11:59pm (central time) on Monday night to qualify. Also, once the item is lent to another Borrower, even if within this 72 hour period, an insurance claim cannot be filed for the transaction in question.

Note: Equipment Rental Insurance does not apply for Buyers and Sellers.

                               

Try contacting the other person to get the issue sorted out. You can get in touch with them at any time through your bub Chats.

If the Buyer doesn’t show up to pick up the item, again, it’s best to try reaching out to them and ensure both parties are clear on the details of the item handoff.  You also have the ability to cancel the transaction if the 72 hours since the initiation of the transaction has not yet passed.

If the Seller does not show up, first try reaching out to ensure both parties are clear on the details of the item handoff.  Make sure you do not get charged for an item that you never receive.  To do this, you can cancel the transaction as long as you have not already tapped “Accept Item” and 72 hours has not yet passed since the initiation of the transaction.

If the Borrower doesn’t show up to pick up the item at the beginning of the borrowing period, their payment is processed as normal.  Again, it’s best to try contacting the Borrower to make sure you both have the details right.

If the Lender doesn’t show up to deliver the item at the beginning of the borrowing period, try getting in touch with them. No response? Bub to the rescue. Cancel your order by going to My Items, clicking on the reservation in question, and cancelling before 9:00am CT the day after the begin date of the borrowing period. This will notify bub and the Lender. This also makes sure that you do not get charged until all is sorted out.

If buying or selling, you will get a notification from bub reminding you to review your experience with the other user shortly after the item is accepted and payment is submitted.   

If lending or borrowing, you’ll get a notification from bub reminding you to review your experience with the other user on the last day of the borrowing period. Don’t ignore it!

We get it…stuff happens. Any user can cancel an order if it’s done at the right time.

When buying and selling, you have the opportunity to cancel within 72 hours of the initiation of the transaction (when the Buyer taps “Buy” within the app) or when they Buyer taps “Accept Item”, whichever happens first.  So, bub strongly recommends that Buyers wait until they inspect and receive the item to tap “Accept Item” and Sellers ask Buyers to tap “Accept Item” when they meet up for the item handoff.

When borrowing and lending, you have the opportunity to cancel any time before 9am (central time) the day following the begin date of the borrowing period or until the Borrower taps “Accept Item”, whichever happens first.  So, bub strongly recommends that Borrowers wait until they receive the item to tap “Accept Item” and Lenders ask Borrowers to tap “Accept Item” when they meet up and exchange the item.

Avoid cancelling any orders whenever possible, because it impacts your fellow bub users. Also, stay in contact with the other party. You may find that you can work out a slight adjustment to avoid the cancellation.  Lastly, we will make sure that both parties are notified if a transaction is cancelled.

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